Four Tips to Make Your Holiday Help Desk Shine

The holidays are right around the corner and that means everyone’s favorite day to shop, Black Friday, is too! The National Retail Federation recently released its estimates for the holiday shopping season and its expecting an increase this year with total spending reaching $465 billion.  Is your call center workforce management team and help desk support center ready to handle the increased call, email and Web chat volume?
 
CRM Analyst Lauren Carlson’s article, “Four Tips to Make Your Holiday Help Desk Shine,” outlines four quick fixes that will boost your call center workforce optimization and get your help desk and support center fully ready for the high-volume holidays. Here are the helpful, holiday tips:
 
1) Create a holiday-specific FAQ list.
2) Cross-train your staff.
3) Communicate unavailability ahead of time.
4) Develop a plan of agent support.
 
Click here to read the full article, “Four Tips to Make Your Holiday Help Desk Shine.”