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Category: Voice Call Recording

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Voice Call Recording

How to Select a Voice Logging Recorder: Top 6 Key Considerations

Communications recording technologies can help or hinder our ability to effectively deal with pressures inherent to emergency communications. We operate in a labyrinth of complex laws and regulations. Economic pressures complicate our ability to attract and retain quality call takers and dispatchers. Emerging Next Generation 9-1-1 (NG9-1-1) standards hold a promise of matching emergency services

Call Recording Compliance Questions Answered: PCI, HIPAA, Dodd-Frank and Telemarketing Sales Rule

Recently, Pelorus Associates and VPI hosted a webcast on the latest requirements for compliance with PCI DSS, HIPAA, Dodd-Frank, Telemarketing Sales Rule (TSR) and other regulations, along with an introduction to solutions for compliance call audio and screen recording. We received a number of great questions from attendees of this event. The following article provides answers that

22 Expert Tips to Improve Customer Experience

It’s no mystery that customer experience is one of the highest priorities, if not THE highest priority for consumers and business alike today. Your customer’s end-to-end journey with you is something that needs to be improved daily to increase customer satisfaction and loyalty. It doesn’t matter how great your product or services are if your customers don’t want to

Speakerbus and VPI Strengthen Partnership with Successful Interoperability Certification of VPI EMPOWER Call Recording with Speakerbus’ iTurret

Speakerbus (http://www.speakerbus.com), a leading supplier of voice collaboration solutions for the financial and command and control markets, and VPI (Voice Print International,http://www.VPI-corp.com), a global leader in compliance recording and workforce optimization software solutions today announced that they have advanced their strategic partnership. Leveraging decades of experience and expertise, the two companies have united their first-class

Call Recording Software Tops Desired Call Center Software Capabilities

Software Advice recently analyzed a random selection of 385 of their interactions with thousands of buyers searching for call center software to uncover behaviors and preferences of call center software buyers, identify their most common pain points and pinpoint the features they're looking for. Key findings: A significant portion (46 percent) of buyers are buying call

All I Want for Christmas is PCI Compliant Call Recording

Ahead of this year’s holiday season, consumers charged more to their credit cards for second straight month. Robust holiday spending is driving the speculation that U.S. consumers are shifting their use of credit and debit toward credit. Early spending patterns do suggest that total credit card spending is increasing, as it has all year. Worldwide, consumers carry more