Learn How Desktop Screen Analytics Can Improve Your Contact Center Operations and Customer Satisfaction Faster and More Affordably Than You Ever Thought Possible.
As the economy starts to recover, contact centers are being asked to continue to reduce their operating expenses while further optimizing the customer experience - without making major resource investments. Desktop screen contact center analytics is a new, practical, easy-to-implement solution to this challenge. Enterprise and contact center managers who want to rapidly and cost effectively identify insights about business processes, call center quality assurance, customer needs and agent performance issues should seriously consider desktop screen contact center analytics.
This white paper offers valuable insights and advice that can help your organization survive and thrive in the year ahead.
Download your complimentary white paper at http://www.VPI-corp.com/Screen-Analytics authored by prestigious industry analyst and research firm DMG Consulting, to learn how:
• Desktop screen analytics can rapidly identify broken business processes, customer issues, and call center coaching and training needs by targeted quality assurance call monitoring of your call recordings, automatically categorized by customer names, IDs, sales values and more.
• Screen analytics can change your contact center from reactive to proactive with automated notifications based on agent screen activity - identify "at-risk" customers while there is still an opportunity to retain them.
• Near-real time insights and views into your most important customer interactions will reveal the path to improved First Contact Resolution (FCR), decreased service costs, increased revenue, and reduced risk.
• Screen analytics can greatly enhance the accuracy of speech analytics applications by providing contextual information.
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