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Phone Recording Software

How to Select a Voice Logging Recorder: Top 6 Key Considerations

Voice logging recorder systems can help or hinder our ability to effectively deal with pressures inherent to emergency communications. We operate in a labyrinth of complex laws and regulations. Economic pressures complicate our ability to attract and retain quality call takers and dispatchers. Emerging Next Generation 9-1-1 (NG9-1-1) standards hold a promise of matching emergency services with

Call Recording Software Tops Desired Call Center Software Capabilities

Software Advice recently analyzed a random selection of 385 of their interactions with thousands of buyers searching for call center software to uncover behaviors and preferences of call center software buyers, identify their most common pain points and pinpoint the features they’re looking for. Key findings: A significant portion (46 percent) of buyers are buying call

All I Want for Christmas is PCI Compliant Call Recording

Ahead of this year’s holiday season, consumers charged more to their credit cards for second straight month. Robust holiday spending is driving the speculation that U.S. consumers are shifting their use of credit and debit toward credit. Early spending patterns do suggest that total credit card spending is increasing, as it has all year. Worldwide, consumers carry more

Telephone Call Recording Laws, Regulations and Best Practices for Ensuring Compliance: What You Need to Know to Avoid Costly Fines and Legal Fees

Do you record or plan to record your calls and/or desktop screen activity? Do your employees discuss sensitive information over the phone? If so, there are serious telephone call recording laws and phone call recording regulations that you need to be aware of. To avoid costly violations and ensure customer credibility, you need to become familiar