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Phone Call Logger

How to Select a Voice Logging Recorder: Top 6 Key Considerations

Communications recording technologies can help or hinder our ability to effectively deal with pressures inherent to emergency communications. We operate in a labyrinth of complex laws and regulations. Economic pressures complicate our ability to attract and retain quality call takers and dispatchers. Emerging Next Generation 9-1-1 (NG9-1-1) standards hold a promise of matching emergency services

Call Recording Compliance Questions Answered: PCI, HIPAA, Dodd-Frank and Telemarketing Sales Rule

Recently, Pelorus Associates and VPI hosted a webcast on the latest requirements for compliance with PCI DSS, HIPAA, Dodd-Frank, Telemarketing Sales Rule (TSR) and other regulations, along with an introduction to solutions for compliance call audio and screen recording. We received a number of great questions from attendees of this event. The following article provides answers that

VPI Collaborates with Other 9-1-1 Industry Experts to Test Next Generation 9-1-1 Systems and Services at NENA ICE 6 Event

Beginning on November 9th in Wheaton, Illinois, VPI (http://www.VPI-corp.com/Public-Safety) and other Next Generation 9-1-1 (NG9-1-1) experts and vendors participated in the latest series of Industry Collaboration Events (ICE) hosted by NENA: The 9-1-1 Association. The ICE 6 interactive event focused on the testing of end-to-end NG9-1-1 system functionality, interaction between vendor elements, and interoperability. In

Call Recording Software Tops Desired Call Center Software Capabilities

Software Advice recently analyzed a random selection of 385 of their interactions with thousands of buyers searching for call center software to uncover behaviors and preferences of call center software buyers, identify their most common pain points and pinpoint the features they're looking for. Key findings: A significant portion (46 percent) of buyers are buying call

All I Want for Christmas is PCI Compliant Call Recording

Ahead of this year’s holiday season, consumers charged more to their credit cards for second straight month. Robust holiday spending is driving the speculation that U.S. consumers are shifting their use of credit and debit toward credit. Early spending patterns do suggest that total credit card spending is increasing, as it has all year. Worldwide, consumers carry more