Ventana Research Says "VPI Makes Contact Center Operations Suite and Simple for Users"

These are exciting times for VPI! This week we're exhibiting and are a featured speaker at the American Teleservices Association (ATA) Conference in Phoenix and it's been a great opportunity to introduce hundreds of customers and several industry analysts to the features in VPI Empower Suite 5.2.

One of the many benefits of attending these events is the chance to chat directly with current and prospective customers in a less formal environment. It's a great way to get immediate feedback on new product features and learn how customers use our technologies in their own contact centers. Ultimately, it makes us better at developing the kinds of products that today's companies require.

The proof of this is in a recent blog post from Ventana Research, VPI Makes Contact Center Operations Suite and Simple.”

In his post, Richard Snow, Ventana's VP and Director of Research, discusses the goals that seem to dominate most contact center companies’ planning, and cites the VPI Empower Suite as a solution that fulfills the majority of these goals. Snow also highlights VPI Empower's call center quality assurance functionality, including our new Smart QA Evaluations feature. He concludes his post by stating that, “VPI is one of the leading vendors in this space, and these enhancements are likely to improve its position.We strive to stay ahead of the game by always listening to our customers and the marketplace.

Have something to say? We'd love to hear it!

P.S. Click here to read Richard's full blog post.