Now Available On-Demand: First Contact Resolution Training Webcast Facilitated by The Call Center School and VPI

First contact resolution (FCR) is one of the most important metrics in contact centers today. It speaks volumes about how effective your systems are, how on target your agents are, and ultimately, how satisfied your customers will be.

We can all use to learn a thing or two about improving FCR so watch this complimentary training Webinar on 'Accelerating First Contact Resolution with Analytics' presented by 20+ year call center industry veteran, Penny Reynolds, from The Call Center School, and Patrick Botz from VPI.

Improved FCR rates lead to substantially reduced operating costs, increased opportunities to sell, and improved employee productivity. However, many today’s contact centers struggle to find the best ways to track and improve this elusive metric. The good news is that new, affordable analytics tools are making the quest for enhancing FCR much easier.

View complimentary on-demand training session at here to learn the pros and cons of the various methods used to measure FCR; how tp make measuring FCR more accurate and actionable with analytics; how to identify the root cause of repeat interactions and how to prioritize tracking, analysis and improvement of FCR to maximize your business benefits. This is a jam-packed educational session you should be sure not to miss!