VPI has fully integrated its award-winning VPI PERFORMANCE real-time call center reporting and performance management software with Cisco’s UCC Express and UCC Enterprise platforms. VPI PERFORMANCE contact center reporting software complements and enhances Cisco UCC Express and UCC Enterprise platforms greatly by consolidating data and presenting actionable, real-time information in the form of Web dashboards, interactive reports, scorecards and desktop tickers to empower managers, supervisors and agents to make better, quicker decisions.
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