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Category: Communications Recording

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Communications Recording

Call Recording Software Tops Desired Call Center Software Capabilities

Software Advice recently analyzed a random selection of 385 of their interactions with thousands of buyers searching for call center software to uncover behaviors and preferences of call center software buyers, identify their most common pain points and pinpoint the features they're looking for. Key findings: A significant portion (46 percent) of buyers are buying call

Complimentary New Resource Guide: Next Generation 9-1-1 Communications Recording and Quality Assurance – Are You Ready?

Can your current voice logging system handle NG9-1-1 communications? How effective is your dispatcher quality assurance call monitoring program? Public safety emergency communications have never been on the threshold of greater change than they are today. PSAPs, both large and small, are now preparing for Next Generation 9-1-1 to keep up with the rapidly evolving world of

Telephone Call Recording Laws, Regulations and Best Practices for Ensuring Compliance: What You Need to Know to Avoid Costly Fines and Legal Fees

Do you record or plan to record your calls and/or desktop screen activity? Do your employees discuss sensitive information over the phone? If so, there are serious telephone call recording laws and phone call recording regulations that you need to be aware of. To avoid costly violations and ensure customer credibility, you need to become familiar