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Category: Call Recording Software

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Call recording software has become a core technology in the majority of contact centers today. Call recording software is used to record IP, digital and analog telephones to comply with regulations, minimize liability risk and for call quality monitoring purposes. Advanced call recording software systems integrate speech and data analytics capabilities to tag more valuable data to call recordings to greatly enhance searches and automatically identify the reason for calls and categorize them accordingly.

22 Expert Tips to Improve Customer Experience

It’s no mystery that customer experience is one of the highest priorities, if not THE highest priority for consumers and business alike today. Your customer’s end-to-end journey with you is something that needs to be improved daily to increase customer satisfaction and loyalty. It doesn’t matter how great your product or services are if your customers don’t want to

Call Recording Software Tops Desired Call Center Software Capabilities

Software Advice recently analyzed a random selection of 385 of their interactions with thousands of buyers searching for call center software to uncover behaviors and preferences of call center software buyers, identify their most common pain points and pinpoint the features they're looking for. Key findings: A significant portion (46 percent) of buyers are buying call

All I Want for Christmas is PCI Compliant Call Recording

Ahead of this year’s holiday season, consumers charged more to their credit cards for second straight month. Robust holiday spending is driving the speculation that U.S. consumers are shifting their use of credit and debit toward credit. Early spending patterns do suggest that total credit card spending is increasing, as it has all year. Worldwide, consumers carry more

Telephone Call Recording Laws, Regulations and Best Practices for Ensuring Compliance: What You Need to Know to Avoid Costly Fines and Legal Fees

Do you record or plan to record your calls and/or desktop screen activity? Do your employees discuss sensitive information over the phone? If so, there are serious telephone call recording laws and phone call recording regulations that you need to be aware of. To avoid costly violations and ensure customer credibility, you need to become familiar

VoIP Call Recording Software for Today’s World of Multimedia Communications

VoIP call recording software has finally come of age, offering the same advanced level of functionality and reliability as traditional recording systems. Organizations across the globe have recognized the tremendous benefits of VoIP communications and IP call recording software. New IP Communications platforms allow organizations to flatten, consolidate and extend their communications architecture. VoIP communications