Misconceptions abound about the logistics and requirements of speech analytics (SA), even in the minds of those who are currently using the technology. Without the assistance of a professional services organization, the learning curve may be steep and confusing. The sooner you move beyond these six common myths, the sooner you’ll see a significant improvement in your operational efficiency and profitability.
MYTH #1: Speech analytics is a set-it-and-forget-it solution.
Optimizing your speech analytics software tool so it delivers useful, actionable business intelligence is time-consuming and...Read More »