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Call Center Recording: What Really Matters

Call center recording software can help or hinder our ability to effectively deal with pressures inherent to contact center communications. We operate in a labyrinth of complex laws, regulations and policies. Economic pressures complicate our ability to attract and retain quality employees. New caller demands for multi-channel communications introduce new technical complexities. To help you

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How to Select a Voice Logging Recorder: Top 6 Key Considerations

Voice logging recorder systems can help or hinder our ability to effectively deal with pressures inherent to emergency communications. We operate in a labyrinth of complex laws and regulations. Economic pressures complicate our ability to attract and retain quality call takers and dispatchers. Emerging Next Generation 9-1-1 (NG9-1-1) standards hold a promise of matching emergency services with

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Call Recording Compliance Questions Answered: PCI, HIPAA, Dodd-Frank and Telemarketing Sales Rule

Recently, Pelorus Associates and VPI hosted a webcast on the latest requirements for compliance with PCI DSS, HIPAA, Dodd-Frank, Telemarketing Sales Rule (TSR) and other regulations, along with an introduction to solutions for compliance call audio and screen recording. We received a number of great questions from attendees of this event. The following article provides answers that

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Speakerbus and VPI Strengthen Partnership with Successful Interoperability Certification of VPI EMPOWER Call Recording with Speakerbus’ iTurret

Speakerbus (, a leading supplier of voice collaboration solutions for the financial and command and control markets, and VPI (Voice Print International,, a global leader in compliance recording and workforce optimization software solutions today announced that they have advanced their strategic partnership. Leveraging decades of experience and expertise, the two companies have united their first-class

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VPI Collaborates with Other 9-1-1 Industry Experts to Test Next Generation 9-1-1 Systems and Services at NENA ICE 6 Event

Beginning on November 9th in Wheaton, Illinois, VPI ( and other Next Generation 9-1-1 (NG9-1-1) experts and vendors participated in the latest series of Industry Collaboration Events (ICE) hosted by NENA: The 9-1-1 Association. The ICE 6 interactive event focused on the testing of end-to-end NG9-1-1 system functionality, interaction between vendor elements, and interoperability. In

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Call Recording Software Tops Desired Call Center Software Capabilities

Software Advice recently analyzed a random selection of 385 of their interactions with thousands of buyers searching for call center software to uncover behaviors and preferences of call center software buyers, identify their most common pain points and pinpoint the features they’re looking for. Key findings: A significant portion (46 percent) of buyers are buying call

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All I Want for Christmas is PCI Compliant Call Recording

Ahead of this year’s holiday season, consumers charged more to their credit cards for second straight month. Robust holiday spending is driving the speculation that U.S. consumers are shifting their use of credit and debit toward credit. Early spending patterns do suggest that total credit card spending is increasing, as it has all year. Worldwide, consumers carry more

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