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Category: Call Center Reporting

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Call Center Reporting

VPI Wins 2015 CUSTOMER Contact Center Technology Award for Enhancing Workforce Optimization Technology with Business Intelligence

TMC, a global, integrated media company, has named VPI EMPOWER as a 2015 CUSTOMER Contact Center Technology Award winner presented by CUSTOMER magazine.  “We are honored to receive this prestigious award,” said Chris Morrissey, president at VPI. “The credit goes to the dedicated members of our team for tirelessly forging a new age of business productivity

VPI Wins 2015 Speech Technology Excellence Award for Exceptional Speech Analytics Software from CUSTOMER Magazine

TMC, a global, integrated media company, has awarded VPI EMPOWER with a 2015 Speech Technology Excellence Award. The eleventh-annual Speech Technology Excellence Award, presented by CUSTOMER Magazine, honors companies who have demonstrated innovation in speech technology solutions that improve the bottom line for their customers. “We are deeply gratified to once again have been recognized by TMC

22 Expert Tips to Improve Customer Experience

It’s no mystery that customer experience is one of the highest priorities, if not THE highest priority for consumers and business alike today. Your customer’s end-to-end journey with you is something that needs to be improved daily to increase customer satisfaction and loyalty. It doesn’t matter how great your product or services are if your customers don’t want to

Webcast on Business Intelligence & Analytics for Contact Centers

Why wait for reports to optimize service delivery when you can analyze and act on your data now? Get a front row seat to a better tomorrow. Come see how VPI Intelligence – the world’s best BI tool designed specifically for contact centers – gives you everything you need to effectively manage customer experience at your fingertips.

Why Business Intelligence is a Must Have for the Contact Center

We have all heard the old adage that you can’t walk and chew gum at the same time. Well you can. It’s really not that hard. But what if you have to walk and chew gum and juggle three tennis balls all at the same time?  Now we are talking some serious multitasking. If you

What is Call Center Performance Management? [Infographic]

Contact centers are under immense pressure to drive better results while cutting operational costs. We’re often inundated with hundreds of siloed system and custom reports, and inaccurate spreadsheets that track everything imaginable but lack true and timely insights. Getting to a place where you can effectively make decisions and manage operations doesn't need to be

Unified Contact Center Reporting and Dashboards: Interview with Telecom Reseller

I always enjoy talking to industry media and analysts about the newest products and services from VPI. On that note, I recently had the pleasure of speaking with Doug Green, the editor and publisher of Telecom Reseller. Doug and his readers wanted to learn more about VPI Performance’s unified contact center reporting capabilities and how