VPI

QA & Training Tip: Send out weekly Contact Center...

We sometimes forget that the ultimate purpose of the quality assurance score is to ensure that the customer has a quality experience with our company....

By Amanda Marsh
Tuesday, May 21, 2013

QA & Training Tip - Keep a Call Center Quality...

It’s a good idea to track key decisions points that arise during your call calibration sessions. A Calibration Log should contain the following: date,...

By Amanda Marsh
Monday, May 6, 2013

911 Voice Logging Recorder Comparison – Legacy vs. Next...

The ways in which we communicate today are very different from the analog wired telephony world of 1968, when the nation’s first PSAP began serving...

By Katerina Vetrovec
Tuesday, April 16, 2013

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